Urgent Opening For SABA LMS

  • IT / Software Development
  • Full time
  • 1 week ago

Job Information

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    Shift Morning
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    No. of Openings 3 openings
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    Job Level : Software Development - ALLNew
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    Job Qualifications Any Engineering

Job Description

REQUIREDQUALITIFICATIONS AND SKILLS:

Strong knowledge of SabaCloud L3 and related web-based training standards such as SCORM, AICC etc.

Ability to performtroubleshooting eLearning content (all formats), bulk uploads, buildintegrations, Perform impact analysis on Saba release notes,  document andresolve incidents and problem tickets.

Excellent analytical and questioning skills to support effective andcreative problem solving.

Knowledge on ITIL Framework, understanding of incident, problem, changeand release management process.

Troubleshoot issues raisedby users and provide timely resolutions.

Ability to liaise with multiple stake holdersincluding users, infrastructure/middleware teams, 3rd party software vendorsfor resolving issues and potential process improvements.

 

DESIREDQUALITIFICATIONS AND SKILLS:

Excellent written and oral communication skills

Knowledge in IT Service management and Experienceworking on ITSM tools like Service Now

Ability to work effectively independently and aspart of a team to achieve objectives

Eager to learn and develop new tech skills asrequired

Demonstrable Customer focus and ability to workunder pressure

A self-starter with high levels of drive, energyand resilience

Desired Academic Qualification: BE/B.Tech inComputer Science/IT or equivalent


OVERALL YEARS OFEXPERIENCE:  4 to 7 years


Contact Person :Madhu Mithra 

                            madhumithra@infyjob.com

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